We experienced an incident today, 17th October, between 11:00 AM and 11:30 AM, during which many devices were unable to sync. This would have prevented affected devices from uploading or downloading information including uploading food orders or meal numbers, if they attempted to sync during this time.
Action Required: Please advise your kitchens to resync their devices to ensure they send and receive up-to-date information. For any devices using "Kitchen Manager," please check supplier orders and resubmit any which have failed. The issue was identified and resolved by 11:30 AM, and we have been actively monitoring the situation since to ensure stability.
We apologise for any inconvenience caused and appreciate your understanding.
Posted Oct 17, 2024 - 15:57 BST
This incident affected: Cypad Managed Devices / Mobile Application.